Frequently Asked Questions

Pydium is an assessment-first learning platform that helps students clearly understand where they stand academically.

Through SAPT (Student Assessment & Progress Tracker), Pydium identifies learning gaps, tracks progress over time, and provides clear, simple reports for students, parents, and schools—so improvement is focused, measurable, and effective.

No. Pydium is not a replacement for school or tuition.

Pydium is for students from Year 5 through A-Levels

We support Edexcel and Cambridge syllabus subjects, and we also offer on-demand subject coverage based on the specific local requirements of each school.

After each quiz, you'll receive a one-page report that categorizes every topic into three groups: Below Average (needs immediate help), Average (needs practice), and Above Average (mastered).

Absolutely not! That's the whole point of Pydium. Our reports use simple language, color coding, and clear categories. No educational jargon. If a 7th grader understands percentages, you'll understand our reports.

We recommend one quiz per week. This frequency is enough to track progress without overwhelming your child. Each quiz takes only 15 minutes, so it fits easily into any schedule.

Yes! Your parent dashboard includes weekly progress graphs that show improvement in each topic. You can see which areas are getting better and which still need attention. It's visual, simple, and updated automatically after each quiz.

Pydium is designed to be extremely simple. If your child can use YouTube, they can use Pydium. The interface is kid-friendly with large buttons, clear instructions, and instant feedback. Most children find it more intuitive

Each quiz takes about 15 minutes. That's it! We keep them short because we know students have busy schedules. The questions are focused on testing understanding, not filling time.

No! Pydium quizzes are designed to be low-pressure. You get instant feedback after each question, so you learn as you go. There's no pass/fail, no public rankings, and no judgment. Just you, the quiz, and helpful feedback.

When you get something wrong, Pydium shows you the correct answer with a simple explanation. For topics you find difficult, we recommend video lessons that break down the concept in an easy way. The goal is learning.

Yes! You can retake any quiz to improve your understanding. In fact, we encourage it. The system tracks your best score and your improvement trend, so parents can see you're working hard.

Individual plan quizzes should be completed in one sitting (15 minutes). However, if you accidentally close the browser, your answers are saved for up to 24 hours so you can resume. For timed quizzes, the timer continues from where you left off.

Yes! We offer special school accounts with class dashboards, bulk student management, and detailed analytics. Teachers can see which topics the entire class struggles with and adjust their lessons accordingly.

School accounts include: (1) Centralized dashboard for all classes, (2) Individual student tracking across multiple groups, (3) Export reports for school records, (4) Custom quiz scheduling, (5) Integration with existing school systems (on request), (6) Dedicated support and training.

Our content aligns with common international curricula including Cambridge IGCSE, American Common Core, and IB MYP. If you need alignment with a specific curriculum, contact us—we're happy to discuss customization.

Pydium works on any device with a modern web browser: smartphones (iOS/Android), tablets (iPad/Android tablets), laptops (Windows/Mac), and desktop computers. No app download required—just visit our website and log in.

No. Pydium works fine with basic internet speeds. Quizzes load quickly even on 3G connections. Video lessons require slightly better speeds but will adjust quality automatically.

Absolutely. We take privacy seriously. Your child's quiz results, progress, and personal information are encrypted and stored securely. We never sell data to third parties. We never show your child's results to anyone except you (the parent) and authorized teachers (for school accounts). You can request data deletion at any time.

Yes! We offer a 7-day free trial with 2 full quizzes. You can experience the entire platform—quizzes, reports, feedback—without entering payment details.

Don't worry! Pydium auto-saves answers every 30 seconds. If the connection drops, your child can resume from where they left off within 24 hours. Already-answered questions are saved.

We offer three plans: (1) Free Trial: 14 days, 2 quizzes, $0 (no credit card required), (2) Individual: $19/month for one student with unlimited quizzes, (3) Family: $39/month for up to 3 students. School pricing is custom based on size and needs.

Yes! We offer a 14-day free trial with 2 full quizzes. You can experience the entire platform—quizzes, reports, feedback—without entering payment details. No strings attached.

Click "Forgot Password" on the login page. Enter your email address, and we'll send you a password reset link. Check your spam folder if you don't see it within 5 minutes.

First, try refreshing the page. If that doesn't work: (1) Clear your browser cache, (2) Try a different browser, (3) Check your internet connection, (4) Make sure JavaScript is enabled. If the problem persists, contact our support team with details about the device and browser you're using.

Reports are generated immediately after quiz submission. If you don't see yours: (1) Make sure the quiz was fully submitted (check your student dashboard), (2) Refresh the parent dashboard page, (3) Log out and log back in. If it's still missing after 10 minutes, contact support.

Yes! Go to your child's profile in the parent dashboard and update the grade level. Future quizzes will adjust automatically to the new grade. Past quiz results will remain unchanged for comparison.

You can reach us via: (1) Email: support@pydium.com (response within 24 hours), (2) WhatsApp: Click the floating chat icon on any page, (3) Contact Form: Available on our Contact page. For school/institution inquiries, email schools@pydium.com