Refund Policy

This Refund Policy forms part of our Terms & Conditions and applies to subscriptions purchased directly on the Pydium Platform. All payments are processed by Tap Payments and charged in Qatari Riyals (QAR).

1. 30-day money-back guarantee

If you are not satisfied with Pydium, you can request a full refund within 30 days of your first subscription payment, whether you chose a monthly, 6-month or annual plan. No questions asked.

The guarantee applies once per customer (per parent account or per student). When the refund is processed, your subscription is cancelled and access to paid features ends.

2. Cancelling your subscription

• You can cancel at any time from your account settings or by emailing admin@pydium.com.
• Cancelling stops your next automatic renewal. You keep full access until the end of the period you have already paid for.
• To avoid being charged for the next period, cancel at least 24 hours before your renewal date.

3. After the first 30 days

• Monthly plans: payments are not refundable once the 30-day guarantee period has passed. Cancel any time to stop future charges.
• 6-month and annual plans: after the 30-day guarantee period, these payments are not refundable, except where required by law or in the cases in section 4.
• Renewals: if you forgot to cancel before an automatic renewal and have not used the Platform since the renewal, contact us within 7 days of the renewal charge and we will refund it.

4. Billing errors and service problems

We will always give a full refund of the affected amount if:

• you were charged twice for the same subscription, or charged the wrong amount;
• you were charged after you had cancelled;
• a technical problem on our side stopped you from using the Platform for an extended period and we could not fix it within a reasonable time (in this case we may offer a pro-rated refund or free extension instead).

5. Non-refundable cases

• Requests made after the periods described above.
• Accounts suspended or closed for breaching our Terms & Conditions (for example cheating or sharing quiz content).
• Partial months or unused time on a monthly plan after cancellation.
• Bank or currency conversion fees charged by your own bank or card issuer.

6. Schools and institutions

Subscriptions bought by a school or institution under a separate agreement or invoice follow the refund terms in that agreement. Students using a school-provided account should contact their school. Schools can reach us at admin@pydium.com.

7. How to request a refund

Email admin@pydium.com with:

1. the email address on your Pydium account;
2. the date and amount of the payment;
3. the transaction or receipt reference, if you have it;
4. a short reason (optional for the 30-day guarantee).

We will confirm receipt within 2 business days and let you know the outcome.

8. How refunds are paid

• Approved refunds are returned to the original payment method through Tap Payments. We cannot refund to a different card or account.
• We process approved refunds within 5 business days. Depending on your bank, it can then take 5–14 business days to appear on your statement.
• Refunds are made in QAR for the amount you paid.

9. Changes to this policy

We may update this policy from time to time. Changes do not affect payments made before the change. The current version is always available on this page.